Return Policy

At Teela Bennett Design & Home, we strive to ensure our customers are satisfied with their purchases. If you're not completely happy with your order, our Return Policy outlines the process to return items and receive a refund, exchange, or store credit. Please read the details below to understand how returns work and what steps to follow.

1. Eligibility for Returns

You may return items within 30 days of receiving your order if the following conditions are met:

The item is in its original, unused condition.
All original packaging, tags, and labels are intact.
The item is not a non-returnable product (see Section 2).
You have proof of purchase, such as a receipt or order confirmation.

2. Non-Returnable Items

Some products cannot be returned, including:

Custom or Personalized Items: Products made to your specifications.
Gift Cards: Non-refundable and non-transferable.
Final Sale Items: Items marked as final sale or clearance.
Perishable Goods: Items with a limited shelf life.
Used or Damaged Items: Items not in their original condition.

3. How to Initiate a Return

To request a return, follow these steps:

3.1 Contact Us:

Email our customer service team at [Contact Email Address] within 30 days of receiving your order. Provide your order number, reason for the return, and any supporting images if applicable.

3.2 Receive Return Authorization:

Our team will issue a Return Merchandise Authorization (RMA) number and provide detailed return instructions.

3.3Package Your Item:

Securely package your item to prevent damage during transit. Use the original packaging when possible.

3.4 Ship Your Return:

Send your return using a trackable shipping service. The return address will be provided in the return instructions.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or the wrong product was received.

In cases where we are at fault, we will provide a prepaid return label.

We recommend using a trackable shipping service to ensure your return is received safely.

5. Refunds and Processing

Once we receive and inspect your returned item, we will notify you via email. If your return is approved, your refund will be processed to the original payment method within 7-10 business days. Please note the following:

Shipping fees are non-refundable.
Any applicable restocking fees may be deducted from your refund.

6. Exchanges

If you received a defective or incorrect item, we are happy to exchange it at no additional cost.

If the exact item is unavailable, we may offer a replacement of similar value or a full refund.

To request an exchange, follow the same steps outlined in the How to Initiate a Return section.

7. Damaged or Defective Items

If your order arrives damaged or defective, contact us within 7 days of receiving your order. Please provide photos of the damaged item and packaging for verification purposes. We will resolve the issue by offering a replacement, refund, or store credit.

8. Late or Missing Refunds

If you have not received your refund within 10 business days of approval, please:

Check your bank account for updates.

Contact your credit card company or bank, as processing times may vary.

If the issue persists, contact our customer service team at [Contact Email Address] for assistance. Cancellations

Orders may be canceled within 24 hours of placement. After this period, we cannot guarantee a cancellation as the order may already be in processing or shipped.

Refunds for canceled orders will be processed to the original payment method.