Online Store & Boutique Policies
Last Updated: July 21, 2026
These Online Store & Boutique Policies apply to products purchased from Teela Bennett Design through www.teelabennettdesign.com, at our Beachwood showroom, by telephone, through an invoice or payment link, or through another authorized sales channel. By placing an order or completing a purchase, you agree to these policies. Please review all product information and policies carefully before completing your purchase.
Product Information
Teela Bennett Design makes reasonable efforts to display product descriptions, measurements, materials, colors, photographs, availability, and pricing accurately. However, colors and finishes may appear differently depending on lighting, photography, screen settings, manufacturing variations, and the natural characteristics of the materials. Measurements and product details are provided for general reference. Before purchasing, customers are responsible for confirming that a product is appropriate for its intended space, purpose, access path, and installation requirements. Handmade, natural, vintage, artisanal, and custom merchandise may contain variations in color, texture, pattern, shape, size, or finish. These variations are part of the individual character of the product and are not necessarily defects. Teela Bennett Design reserves the right to correct errors, inaccuracies, or omissions and update product information without prior notice.
Orders and Availability
Submitting an order does not guarantee acceptance or product availability. Teela Bennett Design may accept, decline, limit, or cancel an order because of product availability, inaccurate product or pricing information, payment issues, suspected fraud, shipping restrictions, or other operational concerns. If Teela Bennett Design cancels an order after payment has been processed, the canceled portion will be refunded to the original payment method, subject to the payment provider’s processing procedures. Products may be available in limited quantities and may become unavailable without notice. An item placed in an online shopping cart is not reserved until checkout is completed and the order is accepted.
Pricing, Taxes, and Payment
Prices are listed in U.S. dollars unless otherwise stated. Applicable sales tax, shipping, local delivery, processing, or other charges may be added during checkout or communicated before the purchase is completed. Teela Bennett Design reserves the right to change prices at any time. A price change will not affect an order that has already been accepted, except when a correction is necessary because of an obvious pricing or technical error. Payments made online are processed by third-party payment providers. By submitting payment information, you represent that you are authorized to use the selected payment method and that all billing information is accurate.
Order Cancellations
Requests to cancel an order should be submitted as soon as possible to orders@teelabdesign.com. An order may only be canceled if it has not been shipped, prepared for pickup, scheduled for delivery, ordered from a vendor, placed into production, customized, or otherwise processed. A cancellation request is not approved until Teela Bennett Design confirms the cancellation in writing. Custom and special-order merchandise cannot be canceled after the order has been placed with the manufacturer, vendor, artist, or supplier. Teela Bennett Design reserves the right to decline a cancellation request when fulfillment or production has already begun.
Eligible Returns
Unless identified as final sale, eligible merchandise may be returned within 14 calendar days of the delivery or showroom pickup date.
After 14 calendar days, the return window closes, and the merchandise cannot be returned or refunded. To qualify for a return, merchandise must be: Unused and uninstalled. In its original condition. Free from damage, stains, odors, alterations, or signs of use. Returned with its original packaging, tags, accessories, and documentation, when applicable. Accompanied by proof of purchase. Approved for return by Teela Bennett Design. Teela Bennett Design reserves the right to inspect returned merchandise and decline a return that does not meet these requirements.
Starting a Return
To request a return, contact Teela Bennett Design within the 14-day return window at orders@teelabdesign.com.
Please provide: Your name.
Your order number or proof of purchase.
The item you wish to return.
The reason for the return.
Photographs of the merchandise and packaging, when requested.
Do not ship or deliver a return until Teela Bennett Design provides return instructions. Unauthorized returns may be refused and returned to the customer at the customer’s expense.
Final-Sale Merchandise
The following merchandise is final sale: Sale merchandise. Clearance merchandise. Custom merchandise. Special-order merchandise. Personalized or altered merchandise. Merchandise specifically identified as final sale before purchase. All final-sale merchandise is nonreturnable, nonexchangeable, and nonrefundable. The 14-day return window does not apply to final-sale merchandise. A final-sale designation does not eliminate any rights that cannot legally be waived, including applicable rights concerning merchandise that is materially damaged, defective, or incorrect.
Refunds
Approved refunds will be issued to the original payment method. Original shipping, local delivery, processing, installation, and related service charges are nonrefundable unless the return results from an error by Teela Bennett Design or the merchandise qualifies as damaged or incorrect under these policies. When applicable, the customer is responsible for return shipping and transportation costs unless the merchandise was damaged, defective, or incorrect and Teela Bennett Design approves those expenses in advance. Refunds will be processed after the returned merchandise has been received and inspected. Please allow approximately 7 to 10 business days for Teela Bennett Design to process an approved refund. Additional time may be required for the bank, credit-card issuer, or payment provider to post the refund to the customer’s account. Any applicable sales tax associated with an approved return will be handled in accordance with Ohio law.
Damaged, Defective, or Incorrect Merchandise
Customers must inspect merchandise promptly upon delivery or showroom pickup. Damaged, defective, or incorrect merchandise must be reported to orders@teelabdesign.com within 24 hours of delivery or pickup. Reports must include: The customer’s name. The order number or proof of purchase. A description of the issue. Clear photographs of the merchandise. Clear photographs of the packaging and shipping materials. Photographs of any visible damage to the shipping container. Customers should retain the merchandise, original packaging, and shipping materials until Teela Bennett Design provides further instructions. Failure to report visible damage or an incorrect item within 24 hours may affect our ability to verify the claim, file a carrier or vendor claim, or provide a remedy, except where applicable law requires otherwise. Do not discard, repair, install, use, alter, or return damaged merchandise without instructions from Teela Bennett Design. After reviewing the claim, Teela Bennett Design may offer an appropriate remedy, including repair, replacement, exchange, refund, or another reasonable resolution, depending on the circumstances, product availability, and applicable law. Reporting damage does not automatically guarantee a refund or replacement. Teela Bennett Design may require additional photographs, documentation, inspection, or cooperation with the carrier, manufacturer, or vendor.
Standard Shipping
Standard shipping availability depends on the product, destination, size, weight, and applicable vendor or carrier restrictions. Shipping charges may be shown during checkout or communicated separately before the order is completed. Estimated shipping and arrival dates are estimates only and are not guaranteed. Teela Bennett Design is not responsible for delays caused by manufacturers, suppliers, carriers, weather, labor interruptions, supply-chain conditions, incorrect customer information, force majeure events, or other circumstances outside our reasonable control. Customers are responsible for providing a complete and accurate shipping address. Additional costs resulting from an incorrect or incomplete address, refused shipment, failed delivery, or redelivery may be charged to the customer. Risk of loss and responsibility for merchandise will transfer as provided by applicable law and the terms of the carrier or fulfillment arrangement.
Local Delivery
Local delivery may be available for qualifying purchases and locations. Availability, scheduling, and delivery charges depend on the merchandise and delivery address. Customers are responsible for providing accurate delivery information and disclosing relevant access conditions before delivery, including stairs, elevators, narrow hallways, restricted entrances, building requirements, and scheduling limitations. Unless otherwise agreed to in writing, local delivery does not include assembly, installation, hanging, mounting, moving existing furniture, removing doors, or disposing of packaging. The customer or an authorized adult must be present to accept and inspect the merchandise unless another arrangement has been approved in writing. Additional charges may apply for missed appointments, restricted access, excessive waiting time, redelivery, rescheduling, storage, or inaccurate delivery information.
Showroom Pickup
Customers will be notified when an order is ready for pickup. Merchandise should not be collected until Teela Bennett Design confirms that it is ready. Customers are responsible for bringing an appropriately sized vehicle, protective materials, straps, and any assistance necessary to transport the merchandise safely. Teela Bennett Design may decline to release merchandise when the proposed transportation method appears unsafe or likely to damage the merchandise, vehicle, property, or individuals. Customers are responsible for inspecting merchandise at pickup. Visible damage or incorrect merchandise must be reported to orders@teelabdesign.com within 24 hours. Once merchandise leaves the showroom, Teela Bennett Design is not responsible for damage caused by improper handling, loading, transportation, unloading, installation, storage, or use by the customer or another party.
Large, Fragile, and Oversized Merchandise
Certain furniture, artwork, mirrors, lighting, accessories, and other large, heavy, fragile, or oversized merchandise may require special shipping, delivery, handling, or pickup arrangements. Additional charges may apply. Customers are responsible for confirming that the merchandise can safely pass through doorways, hallways, stairways, elevators, and other access points. Teela Bennett Design is not responsible when merchandise does not fit because measurements or access conditions were not accurately confirmed before purchase. Returns of eligible oversized merchandise remain subject to the 14-day return window and all other return requirements. The customer is responsible for approved return transportation costs unless the return results from verified damage, a defect, or an error by Teela Bennett Design.
Manufacturer and Natural Variations
Variations in wood grain, stone, marble, metal, glass, fabric, leather, ceramic, handmade finishes, and other natural or artisanal materials are expected and may differ from samples or photographs. Minor variations in color, texture, pattern, dimensions, or finish are not automatically considered defects. Product tolerances and manufacturer specifications may apply.
Product Care and Installation
Customers are responsible for following all manufacturer care, safety, assembly, and installation instructions. Lighting, wall-mounted items, plumbing fixtures, hardware, furniture requiring anchoring, and other products requiring professional installation should be installed by appropriately qualified or licensed professionals. Teela Bennett Design is not responsible for damage, injury, loss, or product failure resulting from improper installation, assembly, care, cleaning, alteration, storage, transportation, or use after the product has been delivered or collected.
Manufacturer Warranties
Certain products may be covered by a manufacturer’s warranty. Any manufacturer warranty is provided solely by the applicable manufacturer and is subject to that manufacturer’s terms, exclusions, and procedures. Teela Bennett Design does not provide an additional product warranty unless expressly stated in writing. When appropriate, we may assist a customer with contacting the manufacturer, but we cannot guarantee the manufacturer’s decision or resolution.
Promotions and Discount Codes
Promotions, discount codes, and special offers may be subject to additional terms, expiration dates, product exclusions, minimum purchases, or availability restrictions. Unless otherwise stated, promotions cannot be combined, applied retroactively, redeemed for cash, or used toward a previous purchase. Teela Bennett Design may modify or end a promotion when permitted by law.
Limitation of Liability
To the fullest extent permitted by applicable law, Teela Bennett Design will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from a product purchase, delivery, return, or use. To the fullest extent permitted by applicable law, Teela Bennett Design’s total liability relating to a product will not exceed the amount paid directly to Teela Bennett Design for the product giving rise to the claim. These limitations do not apply where liability cannot legally be limited or excluded.
Changes to These Policies
Teela Bennett Design may update these Online Store & Boutique Policies periodically. When changes are made, the “Last Updated” date will be revised. The policy in effect at the time of purchase will generally apply to that transaction, except where a change is required by law.
Governing Law
These Online Store & Boutique Policies are governed by and interpreted in accordance with the laws of the State of Ohio, without regard to conflict-of-law principles. Nothing in these policies limits any consumer right that cannot legally be waived.
Contact Us
For questions about an order, return, refund, delivery, pickup, or these Online Store & Boutique Policies, please contact: Teela Bennett Design
23945 Mercantile Road, Suite D
Beachwood, Ohio 44122
Email: orders@teelabdesign.com
Phone: (216) 306-1232